{"id":2332,"date":"2017-11-23T18:14:54","date_gmt":"2017-11-23T17:14:54","guid":{"rendered":"http:\/\/www.toptenfranquicias.com\/?p=2332"},"modified":"2017-11-23T18:14:54","modified_gmt":"2017-11-23T17:14:54","slug":"cliente-misterioso","status":"publish","type":"post","link":"https:\/\/noeliahurtado.com\/ca\/cliente-misterioso\/","title":{"rendered":"Cliente Misterioso \u00bfSabes por qu\u00e9 no vendes todo lo que podr\u00edas?"},"content":{"rendered":"<p style=\"text-align: justify;\">Seg\u00fan datos de la American Management Association, el 90% de los clientes insatisfechos ni reclaman ni se quejan, simplemente se van. Por eso, resulta esencial conocer c\u00f3mo se desarrolla realmente la experiencia de compra, o de no compra, de tus clientes. De este modo, podr\u00e1s tomar decisiones necesarias y acertadas.<\/p>\n<p style=\"text-align: justify;\">As\u00ed, el Mystery Shooper o Cliente Misterioso consiste en que un experto en la observaci\u00f3n y an\u00e1lisis de la atenci\u00f3n al cliente se haga pasar por comprador o consumidor real en tu establecimiento.<\/p>\n<h3>Durante la visita<\/h3>\n<p>Durante la visita, el evaluador recoger\u00e1 informaci\u00f3n clave sobre:<\/p>\n<ul>\n<li>Impresiones y necesidades de tus clientes.<\/li>\n<li>Fortalezas y debilidades de tu negocio y de tu equipo humano.<\/li>\n<li>Imagen de marca de los diferentes establecimientos.<\/li>\n<li>Cumplimiento de la normativa interna y de los criterios de calidad.<\/li>\n<li>Oportunidades de marketing.<\/li>\n<li>Seguimiento de campa\u00f1as y promociones.<\/li>\n<\/ul>\n<h3>Despu\u00e9s de la visita<\/h3>\n<p>Y una vez finalizada la visita y tras la realizaci\u00f3n del informe de conclusiones conocer\u00e1s:<\/p>\n<ul>\n<li>\u00bfC\u00f3mo aumentar la satisfacci\u00f3n de tus clientes?<\/li>\n<li>\u00bfQu\u00e9 acciones formativas y cambios implementar?<\/li>\n<li>\u00bfCu\u00e1l es la efectividad de campa\u00f1as y promociones?<\/li>\n<li>\u00bfQu\u00e9 medidas tomar para homogeneizar la imagen de marca en caso necesario?<\/li>\n<li>\u00bfC\u00f3mo potenciar los canales de venta m\u00e1s adecuados?<\/li>\n<li>\u00bfQu\u00e9 correcciones de la normativa interna y de los criterios de calidad se han de realizar?<\/li>\n<\/ul>\n<p>Por eso, Top Ten Franquicias pone el Cliente Misterioso a tu alcance para conseguir que tu negocio maximice la satisfacci\u00f3n de tus clientes y, por lo tanto, aumente sus ventas, beneficios y reputaci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seg\u00fan datos de la American Management Association, el 90% de los clientes insatisfechos ni reclaman ni se quejan, simplemente se van. Por eso, resulta esencial conocer c\u00f3mo se desarrolla realmente la experiencia de compra, o de no compra, de tus clientes. De este modo, podr\u00e1s tomar decisiones necesarias y acertadas. As\u00ed, el Mystery Shooper o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2333,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6,9],"tags":[7,10,11,12],"class_list":["post-2332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-competencias-profesionales","category-expansion-de-negocio","tag-desarrollo-de-negocio","tag-expansion-de-negocios","tag-franquicias","tag-liderazgo"],"blocksy_meta":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Seg\u00fan datos de la American Management Association, el 90% de los clientes insatisfechos ni reclaman ni se quejan, simplemente se van. Por eso, resulta esencial conocer c\u00f3mo se desarrolla realmente la experiencia de compra, o de no compra, de tus clientes. De este modo, podr\u00e1s tomar decisiones necesarias y acertadas. As\u00ed, el Mystery Shooper o\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Vacune\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/noeliahurtado.com\/ca\/cliente-misterioso\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"ca_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Noelia Hurtado - Especialista en expansi\u00f3n de negocios\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Cliente Misterioso \u00bfSabes por qu\u00e9 no vendes todo lo que podr\u00edas? - Noelia Hurtado\" \/>\n\t\t<meta property=\"og:description\" content=\"Seg\u00fan datos de la American Management Association, el 90% de los clientes insatisfechos ni reclaman ni se quejan, simplemente se van. 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As\u00ed, el Mystery Shooper o"},"aioseo_meta_data":{"post_id":"2332","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2023-12-13 13:17:07","updated":"2025-06-04 08:54:15","seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/noeliahurtado.com\/ca\/\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/noeliahurtado.com\/category\/blog\/\" title=\"Blog\">Blog<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tCliente Misterioso \u00bfSabes por qu\u00e9 no vendes todo lo que podr\u00edas?\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/noeliahurtado.com\/ca\/"},{"label":"Blog","link":"https:\/\/noeliahurtado.com\/category\/blog\/"},{"label":"Cliente Misterioso \u00bfSabes por qu\u00e9 no vendes todo lo que podr\u00edas?","link":"https:\/\/noeliahurtado.com\/ca\/cliente-misterioso\/"}],"featured_image_urls":{"full":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed.png",600,538,false],"thumbnail":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed-150x150.png",150,150,true],"medium":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed-300x269.png",300,269,true],"medium_large":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed.png",600,538,false],"large":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed.png",600,538,false],"1536x1536":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed.png",600,538,false],"2048x2048":["https:\/\/noeliahurtado.com\/wp-content\/uploads\/2017\/11\/unnamed.png",600,538,false]},"post_excerpt_stackable":"<p>Seg\u00fan datos de la American Management Association, el 90% de los clientes insatisfechos ni reclaman ni se quejan, simplemente se van. Por eso, resulta esencial conocer c\u00f3mo se desarrolla realmente la experiencia de compra, o de no compra, de tus clientes. De este modo, podr\u00e1s tomar decisiones necesarias y acertadas. As\u00ed, el Mystery Shooper o Cliente Misterioso consiste en que un experto en la observaci\u00f3n y an\u00e1lisis de la atenci\u00f3n al cliente se haga pasar por comprador o consumidor real en tu establecimiento. Durante la visita Durante la visita, el evaluador recoger\u00e1 informaci\u00f3n clave sobre: Impresiones y necesidades de tus&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/noeliahurtado.com\/category\/blog\/\" rel=\"category tag\">Blog<\/a>, <a href=\"https:\/\/noeliahurtado.com\/category\/competencias-profesionales\/\" rel=\"category tag\">Competencias profesionales<\/a>, <a href=\"https:\/\/noeliahurtado.com\/category\/expansion-de-negocio\/\" rel=\"category tag\">Expansi\u00f3n de negocio<\/a>","author_info":{"name":"Vacune","url":"https:\/\/noeliahurtado.com\/ca\/author\/vacune\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/posts\/2332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/comments?post=2332"}],"version-history":[{"count":0,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/posts\/2332\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/media\/2333"}],"wp:attachment":[{"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/media?parent=2332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/categories?post=2332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/noeliahurtado.com\/ca\/wp-json\/wp\/v2\/tags?post=2332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}